1 Introduction
877bat is a trusted online gaming platform for players in Bangladesh. We believe that every member's personal information belongs to them. This privacy policy clearly explains what information 877bat collects, why we collect it, how we use it, and how we keep it secure.
By creating an account and using 877bat's services, you confirm that you have read and agreed to this privacy policy. We recommend reading it carefully. If you have any questions, please reach out to our support team.
This privacy policy applies solely to 877bat's own platform and app. Third-party websites and payment gateways operate under their own separate policies.
2 What information we collect
877bat only collects information that is necessary to provide its services. We do not ask for any data beyond what is needed. The following list details the information we collect:
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Full name, date of birth, national ID | KYC verification and age confirmation |
| Contact Information | Email, mobile number | Account verification and notifications |
| Financial information | Mobile Banking/Nagad number, transaction history | Deposits, Withdrawals & AML Compliance |
| Device Information | IP address, browser, OS | Security & Fraud Prevention |
| Gaming Activity | Betting history, login times, preferences | Service Improvement & Responsible Gaming |
The above information is either provided directly by you or collected automatically while you use the 877bat platform. We do not collect sensitive information — such as religious beliefs, political views, or health data — without your consent.
3 How we use your information
877bat uses your information only for specific, legitimate purposes. If any purpose changes, you will be notified in advance. Our primary purposes for using your data are:
- Creating and managing accounts and completing KYC verification.
- Managing deposits, withdrawals, and bonus processing.
- Detecting money laundering (AML) and identifying fraudulent activity.
- Personalizing the gaming experience and sending relevant offers.
- To improve site functionality and resolve technical issues.
- Monitoring responsible gaming practices and providing support when needed.
- Fulfilling legal obligations and meeting regulatory requirements.
- To keep members informed of important updates and changes.
Your information is never shared with third parties for marketing purposes without your explicit consent. You can unsubscribe from promotional emails at any time.
4 Data Sharing Policy
877bat does not sell your information to third parties. However, there are certain situations where sharing data becomes necessary:
- Payment Processor: Necessary information is shared with payment gateways — including Mobile Banking, Nagad, Rocket, and others — to complete transactions.
- Game Provider: Minimal data is shared with licensed game partners for the operation of Live Casino and Sports Betting.
- Legal authorities: Disclosure of information is mandatory upon receipt of a valid court order or directive from a regulatory authority.
- Security Partners: Limited data may be shared with specialist security partners to prevent fraud or cyberattacks.
Important: In each of the above cases, data sharing is limited to the minimum necessary, and all partners are bound by strict confidentiality agreements with 877bat.
5 Cookie Policy
When you visit the 877bat website, we use cookies and similar tracking technologies. Cookies are small text files stored in your browser. 877bat uses the following types of cookies:
- Essential cookies: To maintain login sessions and ensure security. These cannot be disabled.
- Functional cookies: To remember your language preferences and settings.
- Analytics Cookies: To understand which parts of the site are used most (anonymous data).
- Marketing Cookies: To show you relevant offers based on your preferences (subject to your consent).
You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain services.
6 Data Security Measures
877bat follows the highest industry standards to protect your information. Our security framework is outlined below:
- 256-bit SSL/TLS Encryption: All data transfers are encrypted, making interception impossible.
- Firewall & DDoS Protection: The server infrastructure is protected by multi-layered firewalls.
- Two-Factor Authentication (2FA): An additional layer of security for account login.
- Regular Security Audits: Third-party cybersecurity specialists conduct regular system audits.
- Access controls: Only authorized personnel are permitted to access specific data.
- Data Backup: Regular encrypted backups ensure that data is not lost in the event of a technical issue.
That said, no system can guarantee absolute security over the internet. Keep your password strong and never share it with anyone. If you notice any suspicious activity, contact 877bat Support immediately.
7 Your data rights
As a 877bat member, you have the following rights over your own information:
- Right of Access: You can request to know what information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or incomplete information.
- Right to Erasure: You may request deletion of your data under certain circumstances (unless a legal obligation requires its retention).
- Right to Restrict Processing: You may object to the processing of your data for specific purposes.
- Right to Data Portability: You can request a copy of your information in an accessible format.
- Right to Withdraw Consent: You may withdraw any previously given consent at any time.
To exercise any of the above rights, please contact the 877bat support team. We typically process requests within 30 business days.
8 Children's Privacy
877bat strictly prohibits use of its services by anyone under the age of 18. We do not knowingly collect personal information from minors.
If a minor is found to have registered an account by mistake, the account will be closed immediately and all collected data will be securely deleted.
If a parent or guardian suspects their child has created an account on 877bat, please notify our support team immediately. We will take prompt action.
9 Third-Party Services
877bat uses certain third-party services such as payment gateways, game software providers, and analytics tools. These third parties have their own privacy policies, which are outside of 877bat's control.
- We only work with trusted, licensed partners.
- Each partner is bound by a data processing agreement with 877bat.
- If you follow a link to a third-party website, that site's own policies will apply.
Our primary payment partners — such as Mobile Banking, Nagad, and Rocket — have their own privacy policies. We recommend reviewing their policies before completing any transaction.
10 Data Retention Policy
877bat does not retain your information longer than necessary. Retention periods vary depending on the type of data:
- Account information: Retained for the duration the account is active. Up to a maximum of 5 years after closure.
- Transaction History: A minimum retention period of 5 years is mandatory under AML regulations.
- KYC documents: Retained for up to 7 years in accordance with regulatory requirements.
- Gaming Log: Retained for up to 2 years for fraud investigation and dispute resolution.
- Marketing Consent: Upon withdrawal of consent, marketing data will be deleted within 30 days.
Once the retention period has passed, 877bat automatically deletes or anonymizes your data so it can no longer be linked to any individual.
11 Privacy Policy Updates
877bat may update this privacy policy from time to time. Revisions may be made due to business changes, the introduction of new services, or legal requirements.
- For significant changes, a notification will be sent to your registered email address.
- A notification of any changes will be displayed when you sign in to the platform.
- The "Last Updated" date at the top of the page will always reflect the most recent revision.
- Continued use of the service after any changes constitutes acceptance of the updated policy.
Visit this page regularly for the latest information. Contact the support team if you'd like to access an archive of previous policies.
12 Contact & Complaints
For any questions, concerns, or complaints regarding our Privacy Policy, please reach out to our dedicated Privacy Team. 877bat takes every member complaint seriously and works to resolve issues promptly.
- Email: [email protected]
- Live Chat: Click the chat icon on the platform (available 24/7)
- Response Time: An initial response is typically provided within 24 hours
- Full Resolution: Complex requests may take up to 30 business days to process.
We are committed to communicating with you honestly and transparently. Your privacy matters to us more than business interests.